Fulfillment Orders are shipped within 5 days. Once shipped, you'll receive a confirmation email including tracking number(s) for your order.
Standard Shipping
- USA, UK, Canada, Europe countries, Asia countries, Australia & New Zealand: 10 to 30 business days (Most can arrive in 1-3 weeks）.
- Mexico, South America*, Philippines, Indonesia, India, Russia,Turkey, Middle East, South Africa, Rest of the world: 14 to 45 business days. *Exceptions to some countries apply.
Split Packages:
In some instances, an order may be split into different packages for any of the following reasons:
-Weight limit per package. In order to provide Free Worldwide Shipping and ensure that you receive your order at earliest, we use time and cost efficient ways of delivery.
- An item may be slightly back-ordered, and shipped a later than the rest of the items in an order.
- Because we are serviced by different warehouses, an order with multiple items may be shipped from the different warehouses due to varying stock inventory between the warehouses.
Common reasons for order delay:
- Billing and shipping addresses are not the same.
- Order is pending a credit approval and verification.
- A product is currently out of stock.
- An order which requires special customization
What happen to unclaimed packages?
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or $25 USD redelivery fee to cover postage costs.
My package did not arrive. but it state it did.why?
Dog Designer Shop will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause. In the rare cases that a parcel is marked as delivered by the courier, but you have yet to receive it - Dog Designer Shop would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipients address. In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient's address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch"
Do I have to pay import fees?
For the majority of our orders import fees are not collected. We strive to make sure import fees are prevented, in rare circumstances when it does happen Dog Designer Shop is not responsible for any custom charges made in the country of destination.
Alex M –
This thing has been working well for my pitty for 1 years now 🙂 The velcro is still holding well and he stays nice and warm. I constantly get compliments on it. It’s nice that it’s also reversible
Meep –
I bought this coat for my new puppy. She’ll be nice and dry and warm this fall and winter. I purchased the red.
Alkoadrms –
This thing is so freakin cute- my dog looks like such a little gentleman in it! This is the second I’ve purchased because he grew out of the smaller one. We get tons of compliments, and it’s so easy to get on and off!
Kindle –
I loved the look. The thickness of the jacket and how it fit the dog was disappointing. It was winter and I had a heart felt need to help a homeless man with his very spry dog that was best buds with my furkid.
I don’t know if the jacket actually kept him warm (but the jacket didn’t look/feel warm enough for this boy) and his dad didn’t put it on him much because he was worried that he would lose it somehow.
John Lorraine Ballbach –
Purchased this for my 10# chihuahua. He’s now 12 lbs. Still fits him. The chart they posted was right on. There’s room for growth. Perfect for fall and winter.