Have Questions?
What payment methods do you accept?
We accept the following forms of payment: Visa, MasterCard, Paypal.
How long will it take for my order to process?
For items that are in stock, please allow up to 3 business days for processing on standard shipping. For orders placed with an expedited shipping rate, please allow up to 1-2 business days for processing.Custom items need 5 workdays.so Fulfillment Orders are shipped within 5 workdays.Once shipped, you’ll receive a confirmation email including tracking number(s) for your order.
Click: shipping policy to know more.
When will i receive my order??
Different Countries’ Estimated schedule
| State | Country | Country | Estimated delivery Time |
| North America | United States | US | 10-15workdays |
| Canada | CA | 10-15workdays | |
| Mexico | MX | 15-30workdays | |
| Puerto Rico | PR | 20-30workdays | |
| Remote areas of America | RA | 20-30workdays | |
| Europe | United Kingdom | GB | 5-12workdays |
| France | FR | 5-12workdays | |
| Germany | DE | 5-12workdays | |
| Italy | IT | 5-12workdays | |
| Spain | ES | 5-12workdays | |
| Netherlands | NL | 7-15workdays | |
| Austria | AT | 7-15workdays | |
| Belgium | BE | 7-15workdays | |
| Bulgaria | BG | 7-15workdays | |
| Switzerland | CH | 7-15workdays | |
| Czech republic | CZ | 7-15workdays | |
| Denmark | DK | 7-15workdays | |
| Estonia | EE | 7-15workdays | |
| Finland | FI | 7-15workdays | |
| Greece | GR | 7-15workdays | |
| croatia | HR | 7-15workdays | |
| Hungary | HU | 7-15workdays | |
| Ireland | IE | 7-15workdays | |
| Lithuania | LT | 7-15workdays | |
| Luxembourg | LU | 7-15workdays | |
| latvia | LV | 7-15workdays | |
| Malta | MT | 7-15workdays | |
| Norway | NO | 7-15workdays | |
| Poland | PL | 7-15workdays | |
| Portugal | PT | 7-15workdays | |
| Romania | RO | 7-15workdays | |
| Sweden | SE | 7-15workdays | |
| Slovenia | SI | 7-15workdays | |
| Slovakia | SK | 7-15workdays | |
| Oceania | Australia | AU | 8-15workdays |
| New Zealand | NZ | 8-15workdays | |
| Asia | Japan | JP | 3-9workdays |
| China Hong Kong | HK | 3-7workdays | |
| India | IN | 15-30workdays | |
| South Korea | KR | 7-13workdays | |
| Philippines | PH | 7-14workdays | |
| Singapore | SG | 7-14workdays | |
| Thailand | TH | 5-10workdays | |
| Taiwan, China | TW | 7-9workdays | |
| Middle East | United Arab Emirates | AE | 8-15workdays |
| Cyprus | CY | 7-15workdays | |
| Israel | IL | 8-15workdays | |
| Saudi Arabia | SA | 8-15workdays | |
| Türkiye | TR | 7-10workdays | |
| South America | Brazil | BR | 15-25workdays |
| Chile | CL | 12-20workdays | |
| Colombia | CO | 15-30workdays | |
| Peru | PE | 20-40workdays | |
| Africa | Morocco | MA | 10-15workdays |
| South Africa | ZA | 15-30workdays |
Will I be charged duty and tax?
For the majority of our orders import fees are not collected. We strive to make sure import fees are prevented, in rare circumstances when it does happen (99% orders do not need pay the fee extra).Dogdesignershop is not responsible for any custom charges made in the country of destination.
How to track my order?
You will be given a tracking number through email once we shipped your order, you can track your order on our website tracking page. Click here to go to the tracking page:https://www.17track.net/en
Can I return an item for a refund or exchange?
Yes. In the rare case you’re not 100% satisfied with supplies, you may return it for a full refund or exchange it for the same product within 30 days from the moment it was received(the shipping fees will be payed by the customer). . Alternatively we can issue you a store credit to place another order.
*Only defective or regular priced items can be fully refunded. All other returns will be reimbursed as store credit.
How To Use a coupon code? where can i apply the coupon?
Sign up as our member and have a chance to get big coupons.
On the checkout page, there will be a box for you to enter your discount code. Only one code can be applied per order.