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Can I return a product
Yes. In the rare case you’re not 100% satisfied with our dog supplies, you may return it for a full refund or exchange it for the same product within 30 days from the moment it was received(the shipping fees will be payed by the customer). . Alternatively we can issue you a store credit to place another order.
*Only defective or regular priced items can be fully refunded. All other returns will be reimbursed as store credit.
How I return a product
To return a product simply email us at [email protected] to receive the back instructions.
- Send at [email protected]2 -3 pictures of the item(s) along with the reason for return within 14 days from receipt. Insert the order number like #3008 in the email subject.
- Once you receive the shipping back address, you may ship the product(s) via a courier of your choice within 14 days of receiving the product. We suggest providing tracking number for any returns, as lost in return items are not eligible for reimbursements.
- Once the item is returned at our warehouse you will receive a refund notification. Please allow 2-7 working days for the transaction to appear on your account.
Who pay the return?
In the rare case you receive a clearly defective product or the product was shipped in a different size than the one ordered, Dogdesignershop will support the return costs to our warehouse. If the product(s) is returned for other reason than that, the buyer will support the cost of returning the good(s).