Fulfillment Orders are shipped within 5 days. Once shipped, you'll receive a confirmation email including tracking number(s) for your order.
Standard Shipping
- USA, UK, Canada, Europe countries, Asia countries, Australia & New Zealand: 10 to 30 business days (Most can arrive in 1-3 weeks）.
- Mexico, South America*, Philippines, Indonesia, India, Russia,Turkey, Middle East, South Africa, Rest of the world: 14 to 45 business days. *Exceptions to some countries apply.
Split Packages:
In some instances, an order may be split into different packages for any of the following reasons:
-Weight limit per package. In order to provide Free Worldwide Shipping and ensure that you receive your order at earliest, we use time and cost efficient ways of delivery.
- An item may be slightly back-ordered, and shipped a later than the rest of the items in an order.
- Because we are serviced by different warehouses, an order with multiple items may be shipped from the different warehouses due to varying stock inventory between the warehouses.
Common reasons for order delay:
- Billing and shipping addresses are not the same.
- Order is pending a credit approval and verification.
- A product is currently out of stock.
- An order which requires special customization
What happen to unclaimed packages?
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or $25 USD redelivery fee to cover postage costs.
My package did not arrive. but it state it did.why?
Dog Designer Shop will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause. In the rare cases that a parcel is marked as delivered by the courier, but you have yet to receive it - Dog Designer Shop would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipients address. In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient's address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch"
Do I have to pay import fees?
For the majority of our orders import fees are not collected. We strive to make sure import fees are prevented, in rare circumstances when it does happen Dog Designer Shop is not responsible for any custom charges made in the country of destination.
Michele Wilson –
The collar is strong enough to hold the dog leash without breaking when she is outside. She can usually break the ring on the cheap collars.
Emma –
My pup loves this collar. He’s usually afraid of his collars, no idea why. But when he sees it he runs away but for some reason, he loves this one!
Barb G. –
I like the leash and the collar is okay, but from the description, I was expecting something softer. It is quite hard, but my puppy doesn’t seem to care.
Anna –
Fits my golden retrievers perfectly! Soft enough and does not slip off. Best colors ever. They wash great and last a long time. I have purchased several from this company and have not been disappointed.
Ashleigh –
I purchased 2 pretty colors for my dogs. The sizing guide was perfect and the products were very durable. I wish it came with a matching harness! I would definitely recommend and the price was right.