Fulfillment Orders are shipped within 5 days. Once shipped, you'll receive a confirmation email including tracking number(s) for your order.
Standard Shipping
- USA, UK, Canada, Europe countries, Asia countries, Australia & New Zealand: 10 to 30 business days (Most can arrive in 1-3 weeks）.
- Mexico, South America*, Philippines, Indonesia, India, Russia,Turkey, Middle East, South Africa, Rest of the world: 14 to 45 business days. *Exceptions to some countries apply.
Split Packages:
In some instances, an order may be split into different packages for any of the following reasons:
-Weight limit per package. In order to provide Free Worldwide Shipping and ensure that you receive your order at earliest, we use time and cost efficient ways of delivery.
- An item may be slightly back-ordered, and shipped a later than the rest of the items in an order.
- Because we are serviced by different warehouses, an order with multiple items may be shipped from the different warehouses due to varying stock inventory between the warehouses.
Common reasons for order delay:
- Billing and shipping addresses are not the same.
- Order is pending a credit approval and verification.
- A product is currently out of stock.
- An order which requires special customization
What happen to unclaimed packages?
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or $25 USD redelivery fee to cover postage costs.
My package did not arrive. but it state it did.why?
Dog Designer Shop will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause. In the rare cases that a parcel is marked as delivered by the courier, but you have yet to receive it - Dog Designer Shop would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipients address. In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient's address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch"
Do I have to pay import fees?
For the majority of our orders import fees are not collected. We strive to make sure import fees are prevented, in rare circumstances when it does happen Dog Designer Shop is not responsible for any custom charges made in the country of destination.
Kafiniambi Jones –
it actually is a correct fit, its well made and I love the ties on the hoodie.
Alicia –
I got this jacket from my miniature schnauzer. He loves it. now he’s no longer cold at night. My dog weighs 22 pounds, and it fits him perfectly. He has a medium size jacket, I got it in black. I love it. there’s room to breathe and it’s made out of breathable cotton.
Katie Gorsky –
We’ve ordered several different colors of this brand of hoodie for our mostly grown Doxie/Pit Bull mix and they fit him perfectly! They are quality constructed, the color choices are great and he seems to like them (or at least pretends like he does for our amusement). Higher quality material than I had initially expected and higher quality than some other brands we’ve purchased for him in the past. The sizes seem to run true and despite ordering several of these at different times, the sizes are all consistent (sometimes I’ve found that is not the case with other brands).
S. Huggins –
I’m back to order more! These are a great quality, not at all thin and flimsy. I got the small for my 11-pounder and the medium for my 20-pounder, and they both fit perfectly.
Sheri –
Great little hoodie. My dog weighs 17 lbs and the medium fits her great. She’s not big on clothes, but I think she will like it this fall when it cools off more. She looks really cute in it!