Yes. In the rare case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 30 days from the moment it was received(the shipping fees will be payed by the customer). Alternatively we can issue you a store credit to place another order.
*Only defective or regular priced items can be fully refunded. All other returns will be reimbursed as store credit.
How I return a product
To return a product simply email us at [email protected] to receive the return instructions.
Send at [email protected] 2 -3 pictures of the item(s) along with the reason for return within 14 days from receipt. Insert the order number like #3008 in the email subject.
Once you receive the return address, you may ship the product(s) via a courier of your choice within 14 days of receiving the product. We suggest providing tracking number for any returns, as lost in return items are not eligible for reimbursements.
Once the item is returned at our warehouse you will receive a refund notification. Please allow 2-7 working days for the transaction to appear on your account.
Who pay the return?
In the rare case you receive a clearly defective product or the product was shipped in a different size than the one ordered, Dogdesignershop will support the return costs to our warehouse. If the product(s) is returned for other reason than that, the buyer will support the cost of returning the good(s).
Shipping Policy
Delivery INFO
Order Fullfilment
Fulfillment Orders are shipped within 5 days. Once shipped, you'll receive a confirmation email including tracking number(s) for your order.
Standard Shipping
- USA, UK, Canada, Europe countries, Asia countries, Australia & New Zealand: 10 to 30 business days (Most can arrive in 1-3 weeks）.
- Mexico, South America*, Philippines, Indonesia, India, Russia,Turkey, Middle East, South Africa, Rest of the world: 14 to 45 business days. *Exceptions to some countries apply.
Split Packages:
In some instances, an order may be split into different packages for any of the following reasons:
-Weight limit per package. In order to provide Free Worldwide Shipping and ensure that you receive your order at earliest, we use time and cost efficient ways of delivery.
- An item may be slightly back-ordered, and shipped a later than the rest of the items in an order.
- Because we are serviced by different warehouses, an order with multiple items may be shipped from the different warehouses due to varying stock inventory between the warehouses.
Common reasons for order delay:
- Billing and shipping addresses are not the same.
- Order is pending a credit approval and verification.
- A product is currently out of stock.
- An order which requires special customization
What happen to unclaimed packages?
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or $25 USD redelivery fee to cover postage costs.
My package did not arrive. but it state it did.why?
Dog Designer Shop will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause. In the rare cases that a parcel is marked as delivered by the courier, but you have yet to receive it - Dog Designer Shop would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipients address. In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient's address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch"
Do I have to pay import fees?
For the majority of our orders import fees are not collected. We strive to make sure import fees are prevented, in rare circumstances when it does happen Dog Designer Shop is not responsible for any custom charges made in the country of destination.
A wide choice for dry, stylish array of dog coats, jackets, raincoats,windbreaker. FREE shipping the BEST customer service!
PREMIUM MATERIAL: this luxury dog jacket use 100% polyester and meash that is comfortable and breathable, will not hurt a dog’s skin. It’s durable, lightweight for pet dogs wearing in summer.
CLASSIC LV PATTERN: Natural breathable and soft touch with high elasticity and exquisite sewing workmanship. clothes’ collar will not fall off pet‘s shoulder . You needn’t worry that it will tight your pet neck. The LV style makes dogs more attractive and elegant.
EASY TO TAKE ON/OFF: Around the neck and chest, we adopted a V collar AND zipper design, it’s easy to put on and take off.
CHOOSE THE RIGHT SIZE: Due to the different body shapes of pets, please measure the chest, neck,back length of your dog . And compare it to Our size chart ( at the Product Image Gallery) before purchase.
RANGE AND OCCASIONS: Casual Stylish, Perfect for Parties and Festival Occasions. Fit for Everyday Wear and Night Pajamas Clothes. Good Choice on Halloween Christmas Thanksgiving and so on.
