Fulfillment Orders are shipped within 5 days. Once shipped, you'll receive a confirmation email including tracking number(s) for your order.
Standard Shipping
- USA, UK, Canada, Europe countries, Asia countries, Australia & New Zealand: 10 to 30 business days (Most can arrive in 1-3 weeks）.
- Mexico, South America*, Philippines, Indonesia, India, Russia,Turkey, Middle East, South Africa, Rest of the world: 14 to 45 business days. *Exceptions to some countries apply.
Split Packages:
In some instances, an order may be split into different packages for any of the following reasons:
-Weight limit per package. In order to provide Free Worldwide Shipping and ensure that you receive your order at earliest, we use time and cost efficient ways of delivery.
- An item may be slightly back-ordered, and shipped a later than the rest of the items in an order.
- Because we are serviced by different warehouses, an order with multiple items may be shipped from the different warehouses due to varying stock inventory between the warehouses.
Common reasons for order delay:
- Billing and shipping addresses are not the same.
- Order is pending a credit approval and verification.
- A product is currently out of stock.
- An order which requires special customization
What happen to unclaimed packages?
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or $25 USD redelivery fee to cover postage costs.
My package did not arrive. but it state it did.why?
Dog Designer Shop will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause. In the rare cases that a parcel is marked as delivered by the courier, but you have yet to receive it - Dog Designer Shop would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipients address. In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient's address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch"
Do I have to pay import fees?
For the majority of our orders import fees are not collected. We strive to make sure import fees are prevented, in rare circumstances when it does happen Dog Designer Shop is not responsible for any custom charges made in the country of destination.
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J.Howard –
Worked the minute I put them on! I have my freedom and sanity back. Now I can put my call to Caesar Milan on hold… and let me tell you they were sweating from the constant threats. These fools are more than a handful, and to top it off they work each other up esp when they’re on their buddy leash. I had never needed this for my oldest pup so it took me way to long to get these harnesses, but they are game changers. Once they’re adjusted to a fit a bit snuggly they don’t wrap around their torso or allow room to wiggle out or around. It took me a minute and some patience to get them adjusted properly, but once I got them sized they were good to go. Love love. Now I can brag about my perfect angels without a sarcastic snarl on my face. lol
TE –
I love this dog harness. Only had one mishap because I didn”t follow the instructions to fit the harness on my 1 year old minnie Aussie properly. She refused to come with me because she wanted to chase deer instead. She resisted me as I pulled her towards me and the harness slipped right over her head. I should have followed the instructions sooner. All is well now and she is very excited to have me put it on her to go for a walk.