Fulfillment Orders are shipped within 5 days. Once shipped, you'll receive a confirmation email including tracking number(s) for your order.
Standard Shipping
- USA, UK, Canada, Europe countries, Asia countries, Australia & New Zealand: 10 to 30 business days (Most can arrive in 1-3 weeks）.
- Mexico, South America*, Philippines, Indonesia, India, Russia,Turkey, Middle East, South Africa, Rest of the world: 14 to 45 business days. *Exceptions to some countries apply.
Split Packages:
In some instances, an order may be split into different packages for any of the following reasons:
-Weight limit per package. In order to provide Free Worldwide Shipping and ensure that you receive your order at earliest, we use time and cost efficient ways of delivery.
- An item may be slightly back-ordered, and shipped a later than the rest of the items in an order.
- Because we are serviced by different warehouses, an order with multiple items may be shipped from the different warehouses due to varying stock inventory between the warehouses.
Common reasons for order delay:
- Billing and shipping addresses are not the same.
- Order is pending a credit approval and verification.
- A product is currently out of stock.
- An order which requires special customization
What happen to unclaimed packages?
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or $25 USD redelivery fee to cover postage costs.
My package did not arrive. but it state it did.why?
Dog Designer Shop will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause. In the rare cases that a parcel is marked as delivered by the courier, but you have yet to receive it - Dog Designer Shop would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipients address. In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient's address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch"
Do I have to pay import fees?
For the majority of our orders import fees are not collected. We strive to make sure import fees are prevented, in rare circumstances when it does happen Dog Designer Shop is not responsible for any custom charges made in the country of destination.
GRISEL CHEVERE –
Not only did I love it but my dog loved it. She kept bringing it to me.
Natasha R. –
The dress is cute but the sizing way off the length short and width big but cute
Rebecca Funderburk –
I was VERY pleasantly surprised by the quality of this little dress. I have never bought this brand before but I decided to try since it has free returns. It is SUPER cute and also well made. The size chart is accurate so you can trust that it will fit your baby. Remember: the most important measurement for dog clothes is the chest, not the weight.
Lisa –
Dress is for my 15 pound ( a little chunky) cockapoo. She gave birth two months ago
Sophie –
Sophie will be 8 on August 11th, 2023, so she had to have a couple of new dresses to groove around the house and playing in the yard. So, she has this new birthday girl dress to celebrate!! She is 1/2 Chihuahua & Shizue with more Shizue features. Purchased a MEDIUM size and it is perfect. I like some extra room in these clothes, for when they are washed, they could shrink a tad, but don’t dry in the dryer. You can’t go by the pounds or measurements, and the measurements are different for every seller. So be sure to save some time and hassle for all and just measure per their instructions. HAVE YOU HUGGED YOUR PET TODAY?
Tanisha Buford –
Love it