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FAQ

We accept the following forms of payment: Visa, MasterCard, Paypal.

For items that are in stock, please allow up to 3 business days for processing on standard shipping. For orders placed with an expedited shipping rate, please allow up to 1-2 business days for processing.Custom items need 5 workdays.so Fulfillment Orders are shipped within 5 workdays.Once shipped, you’ll receive a confirmation email including tracking number(s) for your order.

Click: shipping policy to know more.

StateCountryCouNTrYEstimated delivery Time
North AmericaUnited StatesUS10-15workdays
CanadaCA10-15workdays
MexicoMX15-30workdays
Puerto RicoPR20-30workdays
Remote areas of AmericaRA20-30workdays
EuropeUnited KingdomGB5-12workdays
FranceFR5-12workdays
GermanyDE5-12workdays
ItalyIT5-12workdays
SpainES5-12workdays
NetherlandsNL7-15workdays
AustriaAT7-15workdays
BelgiumBE7-15workdays
BulgariaBG7-15workdays
SwitzerlandCH7-15workdays
Czech republicCZ7-15workdays
DenmarkDK7-15workdays
EstoniaEE7-15workdays
FinlandFI7-15workdays
GreeceGR7-15workdays
croatiaHR7-15workdays
HungaryHU7-15workdays
IrelandIE7-15workdays
LithuaniaLT7-15workdays
LuxembourgLU7-15workdays
latviaLV7-15workdays
MaltaMT7-15workdays
NorwayNO7-15workdays
PolandPL7-15workdays
PortugalPT7-15workdays
RomaniaRO7-15workdays
SwedenSE7-15workdays
SloveniaSI7-15workdays
SlovakiaSK7-15workdays
OceaniaAustraliaAU8-15workdays
New ZealandNZ8-15workdays
AsiaJapanJP3-9workdays
China Hong KongHK3-7workdays
IndiaIN15-30workdays
South KoreaKR7-13workdays
PhilippinesPH7-14workdays
SingaporeSG7-14workdays
ThailandTH5-10workdays
Taiwan, ChinaTW7-9workdays
Middle EastUnited Arab EmiratesAE8-15workdays
CyprusCY7-15workdays
IsraelIL8-15workdays
Saudi ArabiaSA8-15workdays
TürkiyeTR7-10workdays
South AmericaBrazilBR15-25workdays
ChileCL12-20workdays
ColombiaCO15-30workdays
PeruPE20-40workdays
AfricaMoroccoMA10-15workdays
South AfricaZA15-30workdays

 For the majority of our orders import fees are not collected. We strive to make sure import fees are prevented, in rare circumstances when it does happen (99% orders do not need pay the fee extra).Dogdesignershop is not responsible for any custom charges made in the country of destination.

You will be given a tracking number through email once we shipped your order, you can track your order on our website tracking page. Click here to go to the tracking page:https://www.17track.net/en

Yes. In the rare case you’re not 100% satisfied with  supplies, you may return it for a full refund or exchange it for the same product within 30 days from the moment it was received(the shipping fees will be payed by the customer). . Alternatively we can issue you a store credit to place another order.

*Only defective or regular priced items can be fully refunded. All other returns will be reimbursed as store credit.

Refunds are processed within 7 business days after receipt of returned goods.

 

Sign up as our member and have a chance to get big coupons.

On the checkout page, there will be a box for you to enter your discount code. Only one code can be applied per order. 

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